Returns & Exchanges

At Dormeo USA, we want you to love your sleep experience; if you are not completely satisfied with your purchase, you can return your product within our 100-night trial period for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our customer care team via email or phone to start your return authorization and verify your 100-night trial eligibility.

• 2.
  Prepare the Item

  Ensure the mattress or topper is in good condition and follow our instructions for packaging or local donation pickup.

• 3.
  Verification and Pickup

  Once your return is authorized, we will coordinate a pickup through our logistics partners or provide a prepaid shipping label for smaller items.

• 4.
  Receive Your Refund

  After we receive confirmation of the return or donation, your refund will be processed back to your original payment method within 7-10 business days.